All orders from PurShoes are shipped through trusted carriers such as USPS, UPS, or FedEx, depending on your location and the shipping option you select at checkout. Once your order has been processed and shipped, you will receive a confirmation email with tracking details so you can follow your package every step of the way.

Orders are typically processed within 1–3 business days. Delivery times depend on your location and the shipping method selected at checkout:

• Standard Shipping (USA): 5–10 business days

• Express Shipping (USA): 2–5 business days

• International Orders: 7–15 business days (may vary by country)

You will receive a tracking number by email once your order has shipped so you can monitor its progress.

• Returns & Exchanges: If you are not fully satisfied with your purchase, you may return or exchange your item(s) within 14 days of delivery. Items must be unworn, in original packaging, and with all tags attached.

• Defective or Wrong Items: If you receive a damaged, defective, or incorrect item, please contact us immediately at info@purshoes.com. We will arrange a replacement or a refund at no extra cost.

• Complaints: Customer satisfaction is very important to us. If you have any issues or concerns with your order, please reach out to our support team at info@purshoes.com and we will work quickly to resolve the matter.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
 If you notice a longer delivery time and wish to cancel your order, please contact us as soon as possible at info@purshoes.com with your order number. Orders can only be cancelled before they are processed and shipped. Once your package has been shipped, we are unable to cancel it, but you may still return the item within our return period after receiving it.

After placing your order, you will automatically receive an order confirmation email. Once your order has been processed and shipped, we will send your invoice by email. You can also request a copy of your invoice anytime by contacting us at info@purshoes.com

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However, keep in mind:

• Limited features: Free versions usually don’t include advanced protections such as firewall control, VPN, password manager, or real-time ransomware protection.

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Delivery times depend on your location and the shipping method selected at checkout:

• Standard Shipping (USA): 5–10 business days

• Express Shipping (USA): 2–5 business days

• International Orders: 7–15 business days (may vary by country)

Please note that processing time is usually 1–3 business days before your order is shipped. Once shipped, you will receive a tracking number via email to follow your package.

Yes! At PurShoes, you can return items within 14 days of delivery if you are not completely satisfied. To qualify for a return:

• The item must be unworn and in original condition

• All tags and packaging must be intact

To initiate a return, contact us at info@purshoes.com with your order number. Once approved, we will guide you through the return process and issue a refund or exchange after we receive the item